Frequently asked Questions
Does Trusted Rides offer group and/or neighborhood pricing?
How is Trusted Rides different from other rideshare companies like Uber and Lyft?
All Trusted Rides drivers must pass a rigorous review process and maintain annual certification to drive for Trusted Rides. All drivers must be 21 years old with a minimum 5 years of child care experience, clean driving, clean background check and a car that passes a 21-point inspection. Each driver will meet individually with Trusted Rides, attend a 616 Safety Training session and pass a road test with a Trusted Rides trainer.
How will I know who is picking up my child?
How will my child recognize the Trusted Rides driver?
How do I ensure my child gets in the right vehicle?
Once the secret password has been verified, the driver will click the confirmed rider button within the Trusted Rides APP and you will receive an alert notification indicating that your child has ben picked up. From there you can watch the drive from start to finish via the geo-tracking map.
How will I know if my child has been picked up or dropped off?
Can I have my child signed in or out at a school?
If you would like to setup a reoccurring pickup/drop-off, please contact Trusted Rides and we will assist you in working with the school to ensure the proper process and safety of your child.
What is the average cost per ride for my child?
Trusted Rides offers each family (1) no cost ride so both parents and children can experience the service.
What is the criteria to be a Trusted Riders driver?
Trusted Riders drivers come from all different backgrounds including teachers, firefighters, police officers, community church leaders and more. In order to be certified as a Trusted Riders driver, an individual must complete the following items:
- At least 21 years old
- Minimum 5 years of child care experience
- Clean background check
- Clean driving record
- Reliable 4-door vehicle less than 10 years old
- 21-point vehicle inspection
- 616 Safety Training
- Road Test
What happens if I don't like the driver I am assigned?
What happens in the event of a weather emergency?
The primary focus for Trusted Rides is safety for both riders and drivers at all times. In the event of an immediate weather emergency, drivers will receive a message from the Trusted Rides support team on the action they need to take. After the driver has been contacted, the Trusted Rides support team will also inform the parents of the direction taken to ensure safety for both rider and driver.
When there is inclement weather, Trusted Rides may cancel all rides (declare a “snow day”) to protect the safety of our riders and drivers. Trusted Riders will monitor school closings in your area to determine if there will be a Trusted Rides snow day. If we declare a snow day, we will alert you via push notification or SMS and will cancel your ride(s) for you. Trusted Rides snow day cancellations are not bound by the cancellation policy. Parents will not be charged for cancelled rides, nor will the driver be compensated for these cancellations. We want to ensure all riders and drivers stay safe and avoid potentially dangerous driving conditions.
Please contact our experienced support team at (616) 729-1435 or use our “chat” function on the website if you have any questions.
Can my child sit in the front seat?
What if my child is required to be in a booster seat?
What happens if an accident occurs while my child is in the vehicle?
What happens if my child has to use the restroom while in route?
How does Trusted Rides handle service animals?
What happens if a rider leaves an item in the vehicle?
Any routes you will not take?
Currently Trusted Rides has a solid footprint in West Michigan and we are expanding in different markets. Signup for notifications to be notified with additional markets have been added.